You’re more likely to share feback in the second case because it’s conversational, and people love to talk.
With the help of chatbots, you can collect customer feback proactively across various channels, or even request product reviews and ratings. Additionally, chatbots give you the ability to gauge negative feback before it goes online, so you can resolve a customer issue before it gets post about.
Offer easy order tracking and updates
Another great use case of a chatbot is order tracking.
While most ecommerce businesses have automat order cameroon phone number list status alerts set up, a lot of consumers choose to take things into their own hands.
Now instead of increasing the number of messages and phone calls you receive to track orders, you can tackle the queries with a chatbot.
A chatbot can pull data from your logistics service provider and store back end to update the customer about the order status. It can also offer the customer a tracking URL they can use themselves to keep track of the order, or change the delivery address/date to a time that suits them best.
Simply put, an ecommerce bot simplifies a customer’s buying journey with a brand by bringing conversations into the digital world.
And the good thing is that ecommerce chatbots can be implement across all the popular digital touchpoints consumers make use of today.
The good thing about ecommerce chatbots is that the technology can be implement across various platforms, giving businesses an opportunity to leverage its features and use cases more proactively.
Some of the popular channels where we see ecommerce chatbots shine, include:
Live chat (on your store)
According to data from Zendesk, customer satisfaction ratings all right, i’ll take part in “12 of 12” too. for live chat (85%) are second only to phone support (91%). The very first place you should consider implementing a chatbot is your own online store. This will betting email list help you welcome new visitors, guide their buying journey, offer shopping assistance before, during, and after a purchase, and prevent cart abandonment.