Yazi ukulinganisa Ukulawula kubalulekile kwimpumelelo yalo naliphi na ishishini! kodwa akukho ndlela yokulawula into engenakulinganiswa. Ngale ndlela! ukusebenza ngeemetriki ezithembekileyo kubalulekile ukulinganisa iziphumo ze-ofisi yocwangciso-mali nokwazi amandla kunye nobuthathaka bayo. Ngokutsho kwedatha eqokelelweyo! kunokwenzeka ukuchonga kunye nokulungisa imiqobo! ukuqinisa izicwangciso ezisebenzayo kunye nokusebenza ngokusekelwe kwingcamango yokuphucula okuqhubekayo.
I-Metrics ixhasa ukuthathwa kwezigqibo kwaye inceda ukuqonda indawo ekhoyo ngoku ye-ofisi yocwangciso-mali kunye nokuba yintoni na ekufuneka yenziwe ukuze kufikelelwe kwiziphumo ezilindelekileyo. Kweli nqaku sahlule ezinye zeemetriki eziphambili ukuze ulinganise iziphumo zeofisi yakho:
1) Imbuyekezo kutyalo-mali (ROI) Yazi ukulinganisa
I-ROI lubalo olusetyenziswa ngokukodwa ngummandla wemali ukuvavanya impumelelo yotyalo-mali olwenziwe. Olu hlalutyo lwenza kube lula ukuqinisekisa ukuba utyalo-mali luyazifezekisa iinjongo ezilindelekileyo kwaye! ngale ndlela! lunegalelo ekuthathweni kwezigqibo.
Ngamanye amazwi! i-ROI iya kuxela uluhlu lweenombolo zefowuni ezichanekileyo ngaba utyalo-mali olwenziweyo lube luncedo kwi-ofisi ye-accounting! oko kukuthi! ingaba izise inzuzo (ngokuthe ngqo okanye ngokulondolozwa kweendleko) okanye ilahleko.
Eminye imizekelo yotyalo-mali enokuthi ihlalutywe nge-ROI kwi-ofisi ye-accounting yile: uqeqesho lwabasebenzi! imikhankaso yokuthengisa! ukuqesha i -accounting okanye inkqubo yokulawula ! njl. Ubalo lwayo lwenziwa ngolu hlobo lulandelayo:
ROI = (Imbuyekezo ifunyenwe – utyalo-mali olwenziwe) / utyalo-mali olwenziwe x 100
Ixabiso eliphezulu le-ROI! lingcono kwinkampani.
2) iNqaku loKhuthaza umnatha (NPS)
Le metric ibaluleke kakhulu! njengoko inxulunyaniswa ngokuthe ngqo nokwaneliseka kwabathengi befemu yocwangciso-mali. I-NPS intlawulo ye-pix ekhawulezileyo: ngaba esi iya kuba sisiphelo samatyala? kwi-intanethi (nge-imeyile! i-app yeselula! ifom ekwiwebhusayithi ye-ofisi)! ngefowuni okanye nangeefomu eziprintiweyo. Ekuphela kombuzo ofunekayo kuphando lolwaneliseko lwe-NPS ngulo:
“Kwisikali sika-0 ukuya kwi-10 (i-10 mhlawumbi)! ungakanani amathuba okuba ungasicebisa kubahlobo bakho/ogxa bakho?”
Ngenxa yokuba ikhawuleza kwaye ilula ukuphendula kunye nokuhlalutya! i-NPS iye yaba yindlela eyaziwayo nexabisekileyo yokulinganisa amanqanaba okwaneliseka kwabathengi kwaye! ngoko ke! iyakwazi ukuqikelela ukukhula kweshishini. Le metric eqinisekisiweyo ibe ngowona mgangatho uphambili wokulinganisa ukuphuculwa kwabathengi! ukugcinwa kunye neenkqubo zokunyaniseka.
Yiyo loo nto ingenako ukushiywa ngaphandle kwingqokelela yedatha ye-ofisi yakho ye-accounting! Funda ngakumbi nge-NPS apha .
3) Ixabiso le-Churn
Ikwadityaniswe nenkonzo yabathengi! iChurn Rate lizinga lokurhoxiswa/lokuphepha elirekhodiweyo kwisiseko sabathengi bakho. Le metric idla ngokusetyenziswa ngeemfonomfono kunye neenkampani ezibhatala iTV! kodwa linani elinika umdla kakhulu ukubeka iliso kwii-ofisi zocwangciso-mali.
Ukubala i-Churn Rate! sebenzisa le fomula ilandelayo:
Ixabiso leChurn = abathengi abarhoxise inkonzo ngenyanga/abathengi ekuqaleni kwenyanga x 100
Le metric iluncedo kakhulu ekuvavanyeni idatha yokubheja yeshishini! njengoko inefuthe elithe ngqo kwingeniso. Kubalulekile ukuqinisekisa ukuba iChurn Rate yakho ihlala isezantsi kangangoko. Izinga eliphezulu luphawu lwesilumkiso kumphathi wobalo mali ukuba atyale imali ngakumbi kubudlelwane babathengi kunye neenkqubo zokunyaniseka.
4) Inani lokuqeshwa kwenyanga Yazi ukulinganisa
Ukujonga ukuba ingaba iinkonzo zeofisi yocwangciso-mali ziyakwazi ukuhlangabezana neemfuno kunye nenani labaxumi kubaluleke kakhulu. Ukuza kuthi ga ngoku! ukubala iinkonzo ezibonelelwa rhoqo ngenyanga liqela locwangciso-mali yimetric efanelekileyo kakhulu. Dwelisa inani lilonke leenkonzo! kwaye kwezi! zingaphi ezinikezelwe ngexesha kwaye zingaphi ezifike emva kwexesha. Phakathi kwabo basemva kwexesha! unokudwelisa ukuba zingaphi iziphumo zesohlwayo .
Ukuhlalutya idatha eqokelelweyo! ungasebenzisa isalathisi se-OTIF (Ngexesha elipheleleyo)! ethandwa kakhulu kwindawo ye-logistics! kodwa enokuthi iguqulelwe kwiiofisi ze-accounting. Ilinganisa ipesenti yee-odolo ezigqibeleleyo (ezihambelana noko umthengi akucelayo) ezinikezelwe ngexesha! ngaphandle kokulibaziseka.
Ukubala i-OTIF kufuneka usebenzise le fomula ilandelayo:
I-OTIF = ukuhanjiswa okugqibeleleyo / ukuhanjiswa okupheleleyo okwenziwe x 100.
Usebenzisa esi salathi-nkqubela! uya kukwazi ukubeka iliso kwireyithi yokuhanjiswa kade kwe-ofisi.
5) Imveliso yeqela elinika ingxelo
Ngokumalunga neenkonzo ezibonelelwa liqela! enye i-metric efanele ukuqwalaselwa linani leenkonzo ezenziwa ngomqeshwa ngamnye. Ngokubeka iliso elibukhali intsebenzo yomqeshwa ngamnye! unokwazi ukubona ukuba ngubani kanye kanye ozinikeleyo kwi-ofisi yocwangciso-mali kwaye ngaloo ndlela unike aba basebenzi ingqalelo efanelekileyo.
Kubalulekile: xa uhlalutya ngokobungakanani inani leenkonzo ngomsebenzi ngamnye! khumbula ukuthathela ingqalelo ukuntsokotha kweenkonzo kunye nokuba abantu banezingqi zomsebenzi ezahlukeneyo.
Ii-ofisi zoCwangciso-mali zihlola umthamo omkhulu wedatha yabathengi! isasazwe phakathi kwabantu abohlukeneyo kwiqela. Ngoko ke! ngaphandle kwendlela echazwe kakuhle yokulawula! umgangatho wenkonzo enikeziweyo unokuthotywa! kunye nokusebenza kunye nokunyaniseka kokubonisana nesimo sokuhanjiswa. Ngoko ke! kuyimfuneko ukusebenzisa izicwangciso kunye nezixhobo ezenza ukuba kwenzeke ukuqokelela kunye nokuhlalutya ezi kunye nezinye iimetriki! ukwenzela ukuphakamisa umgangatho wokuvelisa kunye nokusebenza kakuhle kweofisi yakho.