Website visitors choose products at any time of the day, but how can you help them outside of working hours? For this case, Jivo has an offline form. It will save users’ questions and contacts so that you can contact them in the morning and complete the sale.

Business hours and customer activity do not always coincide. You work from 9:00 to 18:00, and part of the audience prefers to search for goods in the shop evening, at night and early in the morning. According to YuMoney , 60% of Russians have ordered goods at night at least once, and 19% do it regularly.

If users cannot get advice right away, they go to competitors. An offline form will help avoid this: it will record contacts and tell you when you will respond.

In this article, we will analyze how the offline form works, when it is worth connecting it, show the mechanics of working with the contact form and share a checklist for setting it up.

How does the offline form work in Jivo

The offline contact form allows you to collect email addresses and phone numbers of users to contact them during business hours. This form is convenient to use when if the dispute results in a decision to pay  you are not available and cannot answer the visitor in the chat: in the evening, at night, on weekends and holidays.

There are two scenarios for setting it up:

1. After contacting the chat. In this case, the visitor will be able to send a message only after leaving contact. In practice, it looks like this:

2. Before contacting in chat. You can set up an automatic saudi phone number message that all managers are offline now, and offer the visitor to leave their contact information so that they can be contacted during business hours:

When to Use a Contact Form
1. You don’t want to lose leads, but you can’t work around the clock #