A business without quality customer support is a waste of money. It doesn’t matter what kind of company you have: an IT corporation or a family-run toy manufacturer. If support doesn’t respond in time and doesn’t solve customer problems, they go to competitors, and you lose your reputation and profits.
The good news is that building an effective gambling database support service is easier and more accessible than it seems. Modern tools allow you to get by with a minimum number of operators, while processing customer requests as quickly and efficiently as possible.
This article summarizes the main trends in customer service and tells what support should be like in 2025 so that customers remain satisfied, come back themselves and recommend you to their friends.
Fast, because users expect an instant response
Customers contact support to solve their problem here and now. According to Hubspot, 90% of users want an immediate response from the support team , and Jivo research shows that 52% of visitors leave the site if the response is delayed for more than 3 minutes.
Obviously, a manager cannot always respond instantly: he may be busy in other conversations or not be online at all (for example, if a client wrote at night). In this case, there are technologies that completely replace a person on the first line of support or help managers process requests faster.
1. Chatbots. They respond to customers instantly at any time – at night, on holidays or during peak hours. They relieve operators of the load and help resolve standard questions about payment, delivery methods and product range. If necessary, they transfer the conversation to a manager, and types of passive income: detailed characteristics outside working hours they record the contacts of potential customers so that managers can contact them later.
Read more about the chatbot’s capabilities .
2. AI solutions. Jivo’s AI assistant can generate an answer to a user’s question in a second, help a manager formulate a message in the right tone, and correct grammatical errors.
Find out more about the AI assistant and try its capabilities for free .
3. Response templates. To save the manager time writing a response manually, add templates for different client cases. For example, in Jivo you can add message templates and saudi phone number find them in the correspondence. The specialist will only have to correct the message and send the response to the client.
Jivo also automatically saves managers’ answers to questions from chats. If a specialist starts typing a response, the system will offer messages that have already been sent to other clients.
